The department of Institutional Research and Information Management will: 

• Be recognized for its excellent customer services.

• Provide reporting for informed decision making that is unbiased and of the highest quality.

• Provide timely information in ways that are both accessible and useful while using state of the art technology.
   

Departmental Values:

• Professional Ethics

• Customer Service

• Reliability

• Team Work

• Confidentiality
   

GOALS, CRITICAL SUCCESS FACTORS, AND OBJECTIVES
(including Strategies and Assessments)

Goal 1:  Gather, analyze, and distribute management information necessary for administration to make data driven decisions.

Critical Success Factors (measures the degree of success over the next 5 years):

·      Define, implement, and disseminate performance measures reporting for all TTU units.

·      Provide decision support information to the university community and administrators via the data  warehouse.

Objectives:

Objective 1.1:    Develop a decision support system that all managers can use for planning and
                         performance measurement purposes. 

Strategies: 

·      Develop reports and databases that will facilitate better planning and use of resources.

·      Develop an online database / reporting tool that will allow managers to monitor space utilization.

·      Combine information from various application systems such as student records systems, and   facilities inventory to give useful and effective decision making tools that are not currently available.   

Assessments: 

·        Decision support system in place and fully operational.

·        Faculty workload planning tool in place.

 

Objective 1.2:       Support TTU community by providing information and expertise in the areas of: assessment, strategic planning, and public accountability.

Strategies: 

·      Develop a plan for tracking and reporting required data in the University Strategic Plan. 

·      Continue to develop databases and reports that provide performance related information to managers  in the shortest time possible.

·      Monitor and report the opinions of students and alumni related to current and relevant issues.
 

Assessments: 

·        Number of departments turning in assessment reports.

·        Tracking systems in place for strategic plan.

 

Objective 1.3:       Develop existing and create new relationships with peer institutions and professional groups for the exchange of information.  

Strategies: 

·        Respond to peer group surveys and data requests. 

·        Participate in state and national conferences and meetings.
  

Assessments: 

·        Number of data requests completed for peer institutions.

·        Number of peer relationships in place for the exchange of performance related information.

 

Goal 2:  Deliver data services, research and management information in a manner that supports the goals of academic, financial, and general administrative operations. 

Critical Success Factors (measures the degree of success over the next 5 years):

·        Make statistical information available via the Internet in a timely manner.

·        Complete ad hoc project requests in the most timely and accurate manner possible.

·        Maintain information databases using technologies consistent with university IT standards.

·        Update information databases in the most timely and efficient manner possible.

·        Deliver surveys via the web or e-mail.
 

Objectives:

Objective 2.1:       Provide support to administration as needed to explore, develop, analyze, and distribute data required for current projects. 

Strategies: 

·         Work through committees to provide information, data and support as needed .

·         Maintain well trained workforce that is able to respond quickly to new projects as requested.

·         Continue develop of new decision models such at the Enrollment Management Projection Model. 
 

Assessments: 

·         Customer satisfaction with support provided

·         Timeliness of projects completed 

 

Objective 2.2:        Provide statistical information and regularly published studies via the data warehouse and departmental web site in formats that allow for the use of current technology. 

Strategies: 

·        Educate users on the use of the data warehouse. 

·        Publish retention studies, trend books, and survey analysis on the web. 

·        Provide expanded reporting of course / instructor evaluations via the data warehouse.

·        Develop a TTU Fact Sheet that is available in multiple formats.
 

Assessments: 

·        Level of usage of data warehouse.

·        Number of requests received for data already in the warehouse.

  

Objective 2.3:        Provide accurate and timely information required by government agencies, publishing companies, and others. 

Strategies: 

·        Submit all governmental reports on or before deadlines.

·        Insure governmental reports are 100% accurate and on time. 

·        Track deadlines and dates submitted for all regular reports and surveys. 

·        Develop tracking system for ad hoc reporting
  

Assessments: 

·        Number of reports and surveys submitted on time.

·        Results of new IRIM customer survey.

·        Cost savings realized by moving from paper to internet reporting.

 

Objective 2.4:        Work with Information Services to give all students, both current and prospective, access to their degree plan and degree audit via the Internet. 

Strategies: 

·        Develop graduate degree plans in degree audit. 

·        Define the needs for the use of degree audits for prospective students .

·        Support the implementation of OnCourse for all students. 
 

Assessments: 

·        Degree audit in use by graduate and perspective students.

 

Goal 3:     Work force and work environment of the highest possible quality. 

Critical Success Factors (measures the degree of success over the next 5 years):

·         Provide training to all staff, with emphasis on technical needs.

·         Provide all employees opportunities to become involved in a wide variety of projects and activities. 

·         Recognize exceptional employee performance. 

Objectives:

Objective 3.1:       Provide all employees with ample training opportunities that allow them to use and understand state of the art technologies. 

Strategies: 

·      Send 50% of staff to technology and industry specific related training each year.  Encourage  employees to take classes at TTU and pursue a degree if they choose. 

·      Ensure that graduate students have opportunities to develop valuable job skills.
 

Assessments: 

·       Number of employees who attended training.

 

Objective 3.2:         Recognize outstanding employees in a way that is visible to the whole department.  

Strategies: 

·        Use all university-approved methods of employee rewards. 

·        Explore possibilities of additional reward programs within IT and the department. 
 

Assessments: 

·        Number of employees recognized for outstanding performance.

 

Objective 3.3:        Encourage employees to participate in campus organizations and committees when ever possible.  

Strategies: 

·        Encourage involvement in staff senate. 

·        Encourage participation in university committees. 

·        Encourage involvement in management initiatives that ask for volunteers. 
 

Assessments: 

·        Number of staff participating in campus organizations and initiatives.

 

 

IRIM Strategic Plan (in PDF File for download)             Revised Plan: September 27, 2004